Privacy Policy Information

All information regarding the processing of personal data and matters related to their protection can be obtained at:
e-mail: sklep@tkom.pl
or by mail:
Tkom FHU Adam Burhart
pl. Św. Macieja 1-1A/1B
50–244 Wrocław, Poland

Purpose of collecting and processing personal data

Personal data are processed for the following purposes:

• conducting commercial negotiations aimed at the possible conclusion and performance of a contract, including contacting the customer in connection with contract performance – Article 6(1)(b) GDPR;
• handling complaints and claims – Article 6(1)(c) GDPR;
• pursuing claims arising from concluded agreements – Article 6(1)(f) GDPR, for the purpose of debt collection and conducting court and enforcement proceedings;
• archiving documentation (agreements, forms, complaints, invoices, receipts) – Article 6(1)(c) GDPR;
• maintaining statistics – Article 6(1)(f) GDPR for the purpose of improving business operations;
• conducting marketing activities concerning own products and services without the use of electronic communication means – Article 6(1)(f) GDPR, for the promotion of business activities;
• handling requests submitted via contact forms and other applications – Article 6(1)(f) GDPR for responding to inquiries submitted via contact forms, applications, or other means, including storing such forms and requests for settlement purposes.

Recipients of personal data

Personal data may be transferred to other entities processing them, in particular:

• postal and courier service providers,
• banks, where necessary for settlements,
• public authorities or entities authorized under legal provisions in order to fulfill obligations imposed on us, including the Social Insurance Institution (ZUS), Tax Office, Customs Office, Police, Prosecutor’s Office, National Labour Inspectorate (PIP), and courts,
• entities supporting the controller in conducting business activities, including those performing commissioned tasks related to the purposes indicated above (employees).

The above entities will process data based on agreements concluded with the Controller and only in accordance with its instructions. Personal data will not be transferred outside the European Economic Area.

Data retention period

The Controller is obliged to store documents containing personal data for periods specified by law or when necessary for the proper functioning of business operations and compliance with the accountability principle.

Data will be stored for the following periods:

• data obtained during negotiations – until negotiations are completed;
• data contained in agreements, forms, and applications – until the expiry of limitation periods for claims arising from agreements;
• accounting documents – until the expiry of tax liability limitation periods;
• documents related to warranty, complaints, and guarantees – for 10 years or until the expiry of potential claims arising from agreements or other legal titles;
• marketing data processed based on consent – until consent is withdrawn or an objection to processing is raised;
• data processed based on legitimate interest – until an objection is raised.

After the above periods expire, the data will be anonymized and stored and processed solely for statistical and historical purposes.

You have the right at any time to object to the processing of your data carried out on the basis of the Controller’s legitimate interest. This can be done electronically (by e-mail), by phone, or in writing. In such a case, the Controller will cease processing your personal data unless it demonstrates compelling legitimate grounds overriding your interests, rights, and freedoms, or the data are necessary for establishing, pursuing, or defending claims.

Rights related to data processing and voluntary provision of data

Every data subject has the right to:

• access their personal data,
• rectify their data,
• erase their data,
• restrict processing,
• data portability,
• object to processing,
• withdraw consent at any time without affecting the lawfulness of processing carried out based on consent before its withdrawal (if processing is based on consent).

Furthermore, if the processing carried out violates GDPR provisions, you have the right to lodge a complaint with the supervisory authority, i.e., the President of the Personal Data Protection Office (UODO).

Providing data is necessary for concluding agreements and settling business activities. In other cases, providing data is voluntary. Refusal to provide data required for concluding an agreement in the form results in resignation from the intention to conclude and perform the agreement with the Controller.

Cookies Policy

Using the service constitutes acceptance of the cookies policy.

The Seller automatically collects data contained in cookies while using the online store’s website. Cookies are IT data, in particular text files stored on users’ end devices and intended for use with websites. These files allow the user’s device to be recognized and the website to be displayed appropriately according to individual preferences.

Cookies usually contain:

• the name of the website from which they originate,
• storage time on the end device,
• a unique number.

Enabling cookies is necessary to use the store, the shopping cart, and the customer panel, as the session mechanism operates based on them.

The store saves information in cookies regarding:

• session ID,
• information about visits to the store.

Data collected via cookies may be gathered solely for performing specific functions for the user.

Web browsing software usually allows cookies to be stored on the user’s device by default. These settings may be changed to block cookies in browser settings.

Detailed information on the possibilities and methods of handling cookies is available in browser settings.